Privacy Policy

ESSENTIAL INFORMATION ON DATA PROTECTION

 Party responsible  RESIDENCIAL DEL DUQUE, S.L.
 Purpose  Address the requests made through the website, manage the sending of information.
 Legitimation  Consent of the interested party and execution of a contract/advance contract.
 Recipients  Data shall not be disclosed to third parties unless legally required or if it is necessary to attend to your request.
 Rights  You can exercise the rights of access, rectification, deletion and objection, limitation of the treatment, data portability and to refuse to be subject to individual automated decisions.
 Additional information  You can consult the additional information on Data protection in our website.

Henceforth, RESIDENCIAL DEL DUQUE, S.L., commits itself to the compliance with the current legislation at all times with regard to the treatment of personal data. By means of the following privacy policy, RESIDENCIAL DEL DUQUE, S.L., in conformity with the requirements of the GDPR (General Regulations on Data Protection), informs its clients of the following:

1. WHO IS THE PARTY RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?
The party responsible for the treatment of your data is RESIDENCIAL DEL DUQUE, S.L.:

 Identity  RESIDENCIAL DEL DUQUE, S.L. - B38510079
 Address  Avenida Bruselas, Sn, Hotel Mirador, 38660 - Costa Adeje
 Telephone  0034922717520
 Fax  
 Web  http://www.acantocostaadeje.com
 E-mail  directoradministracion@elmiradorgranhotel.com

RESIDENCIAL DEL DUQUE, S.L. informs the user that the data provided in the navigation through our website, the contact form or the sending of e-mails, shall be treated by RESIDENCIAL DEL DUQUE, S.L. and said treatment is listed in the register of treatment activities managed by RESIDENCIAL DEL DUQUE, S.L. in accordance with the provisions of the GDPR.

2. WHAT IS THE PURPOSE OF THE USE OF YOUR PERSONAL DATA?
In http://www.acantocostaadeje.com when the user accepts our privacy policy, he/she authorises us to use and treat the provided personal data to:
• Send him/her information and provide the requested service through the many forms available in our website.
• Send him information about the offers and the requested products and services.
• Occasionally, RESIDENCIAL DEL DUQUE, S.L. may use your personal data to send you notifications via e-mail. Said notifications shall be made to inform about the modifications in our services or products or in our policies and legal conditions.
• Send you commercial communications on offers, activities and promotions of RESIDENCIAL DEL DUQUE, S.L. and the sector that might be of your interest by conventional or electronic means if you have marked the box indicating that you wish to receive information.

http://www.acantocostaadeje.com also gathers information of the website users that is not directly provided by them, but through cookies and data storage and retrieval devices. The data collected by cookies and other devices shall be used for statistical studies and profile analysis with the aim to provide a better service through our website, and to this end, the application GOOGLE ANALYTICS shall be used, which is a Google tool to help the website owners to analyse how their visitors interact. You can obtain further information on your privacy policy at:
https://www.google.es/intl/es_ALL/analytics/learn/privacy.html.
The tool that we use for our commercial publicity and research is GOOGLE ADWORDS. You can obtain more information on the privacy policy at:
https://policies.google.com/privacy?hl=es.
Google, including all its tools, complies with the EU-US Privacy Shield framework, in conformity with the provisions of the Commerce Department of the United States regarding collection, use and storage of the personal information of member countries of the European Union.
http://www.acantocostaadeje.com shall take at all times the adequate steps to obtain the consent of the User for the installation of cookies requiring it. When a user accesses our website, a pop-up appears and informs the user of the existence of cookies and that if he/she continues navigating through our website, he/she gives his/her consent to the installation of cookies. Accepting the installation of cookies entails the acceptance of the storage of the IP address in the registers of http://www.acantocostaadeje.com, along with the acceptance date, for the period of one year, with the purpose of proving the given consent. You can obtain more information in our “Cookies Policy”.

3. WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?
The legitimation for the treatment of your data by RESIDENCIAL DEL DUQUE, S.L. is based on:
• The execution of a contract/advance contract to send you the information and provide the requested service, manage your online purchase and register you as user, which otherwise would not be possible.
• The consent of the user for the sending of the newsletter and commercial communications on the offers, activities and promotions of RESIDENCIAL DEL DUQUE, S.L. and the sector that might be of your interest and the management of our blog. The user can revoke at any time the given consent.

4. FOR HOW LONG DO WE STORE YOUR DATA?
The data to send you information or provide the service requested through the many forms available in our website, to manage your online purchase through our platform, and your user registration, shall be kept during the time of the contractual relationship and once that it ends, during the periods prescribed by law.
The data treated to send comercial communications on offers, activities and promotions of RESIDENCIAL DEL DUQUE, S.L. and the sector that might be of your interest, and to manage your comments in the blog shall be stored as long as the user does not revoke his/her given consent.
The IP address obtained through the cookies shall be stored for a year, with the aim to prove the consent of the user.
Regarding the cookies storage period, you can obtain more information in our website in the section “Cookies policy”

5. WHICH TYPE OF USER DATA DO WE TREAT?
RESIDENCIAL DEL DUQUE, S.L. treats the following data categories:
a) Data of users filling any of the available forms: The personal data that RESIDENCIAL DEL DUQUE, S.L. requests includes:
• Identification data: name, surnames, telephone number, postal and electronic address
• Data regarding the request
b) Data of the users navigating through our website: Data provided by the cookies and Google Analytics.
Only those users above the age of 16 can provide data in our website. If you are under this age, you must have the consent of your parents or legal tutors.
The User guarantees that all the data communicated to RESIDENCIAL DEL DUQUE, S.L. is true and up to date and declares that he/she is above the age of 16 and shall assume all liability for any false or inaccurate statements that he/she makes.
The personal data treated by RESIDENCIAL DEL DUQUE, S.L. can be obligatory or optional.
The optional information is that information that the user is not obliged to provide to contact us.
The fields marked with an asterisk (*) or with the word (required) in our forms are obligatory. If you do not fill these fields, we will not be able to provide the service or attend to your request.
If you provide data of third parties, you confirm that you have their consent and commit yourself to give them the information that we are providing in this clause, exempting RESIDENCIAL DEL DUQUE, S.L. from any type of obligation. RESIDENCIAL DEL DUQUE, S.L. can, however, carry out verifications to confirm that the third party has been duly informed, by taking the appropriate steps established in the data protection regulations.

6. WHO ARE THE RECIPIENTS TO WHOM YOUR DATA SHALL BE COMMUNICATED?
Data shall not be communicated to third parties unless legally required or if it is necessary to attend to your request.

7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
The user can exercise the following rights before RESIDENCIAL DEL DUQUE, S.L.:
a) Access to your personal data
b) Rectificate it if it is inaccurate or incomplete
c) Request the deletion or cancellation of the data when, among other reasons, it is no longer necessary for the purposes for which it was collected
d) Object to their treatment
e) Request the limitation of the treatment of your data in the cases established in the regulations
f) Request the portability of your data in the cases established in the regulations
g) Refuse to be subject to automated decisions
h) Revoke the given consents
In order to exercise his/her rights, the user must send a written document indicating the right that he/she wishes to exercise and enclose a document certifying his/her identity and the postal or electronic address for notification purposes. This request may be done through postal mail to: RESIDENCIAL DEL DUQUE, S.L. Avenida Bruselas, Sn, Hotel Mirador, or at the following e-mail address:
directoradministracion@elmiradorgranhotel.com
RESIDENCIAL DEL DUQUE, S.L. must answer to the request of the exercise of rights within a month from reception of the request. Said term can be extended for another two months if necessary, according to the complexity and number of requests. We shall inform you of any extension within a month from reception of the request, stating the reasons for the delay.
Likewise, the interested parties have the right to complain to the appropriate Control Authority (Spanish Agency of Data Protection) if they consider that RESIDENCIAL DEL DUQUE, S.L. has violated the rights that the data protection regulations grant them in www.aepd.es

8. IS MY DATA SECURE?
RESIDENCIAL DEL DUQUE, S.L. has a contract in force with the Hosting company Futurvia, S.L. for the hosting of its website. It is a European company and it has the latest systems regarding security measures.
RESIDENCIAL DEL DUQUE, S.L. guarantees the adoption of appropriate measures to ensure the confidential treatment of your data, in consideration of its reserved nature.
RESIDENCIAL DEL DUQUE, S.L. commits itself to keeping said data secret, treating it with the utmost care, and it declares that it has implemented in its information system the security policies corresponding to the type of data treated in accordance with the provisions of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

9. LINKS TO OTHER WEBSITES
If you choose to leave our website through links to other websites that do not belong to us, RESIDENCIAL DEL DUQUE, S.L. assumes no responsibility with regard to the privacy policies of said websites nor with regard to the cookies that these websites may store in the computer of the user.